How West Cheshire Homes works

1. Registration

To apply for social housing in Cheshire West and Chester you need to complete an online application form by clicking on the Register button at the top of the page.

If you are struggling with the online form or need assistance with accessing the service, you can contact the West Cheshire Homes advice line by ringing 0300 123 2442 and select option  1.

 2. Assessment

When we have received your application form we will make an assessment of your circumstances and award the appropriate banding.  In certain circumstances we may ask you to provide additional evidence.   Please be advised that the assessment process will take approximately 28 days however, this is dependent on you providing all the necessary information to support your application. Please ensure that you have uploaded any supporting information that we ask you as failure to do so may result in your application being destroyed.  

For a full breakdown of the Priority Bands please click here to view the Allocations Policy.  

 3. Bidding

Once you have received confirmation of your registration you will be able to start bidding on properties. (You do not need to pay any money to bid on a property).  You will have a maximum of three bids at any one time.

New properties are advertised regularly, with adverts running for a minimum of four days up to a maximum of seven days.  You can place bids for properties on this website by logging into your account, simply click on the sign in tab at the top of the page.  You may also swap or withdraw bids from one property to another. You can also set up a property alert to notify you when a property in your required area is advertised, to remind you to log into the site and bid.

If you are unable to place a bid online you can contact a West Cheshire Homes advisor on 0300 123 2442 and selecting option 1 who can place a bid on your behalf.  Please have your application reference number to hand.

4. Offer

Properties will normally be offered to the household with the highest banding.

If there are two or more households with the same banding, priority will be given to the applicant that has been in that banding the longest (this is called the priority date)

Before making an offer, the landlord advertising the property may make further checks or ask you to provide additional evidence.

Once you have received an offer you will be given an opportunity to view the property.  This will help you decide if you wish to accept the property.

Accessing the Service

If you do not have access to a computer there are nearly 200 available for public use (free of charge) around Cheshire West and Chester. Click here for more information.

You can also visit one of our partner offices:

For Housing Logo

For Housing Office – Civic Way, Ellesmere Port.

Telephone: 0300 123 5522



Sanctuary Housing Logo

Sanctuary Office - Northgate Street, Chester

Telephone: 0800 131 3348



Weaver Vale Housing Trust Logo

Weaver Vale Housing Trust Lettings Team

Telephone: 0300 303 9848